Support
Ordering, fulfillment and care.
A clear view of how an order becomes a finished garment, and answers to the questions we are asked most.
How Fulfillment Works
- 01
Order placed
You choose your garment, size and adjustment range at checkout.
- 02
Order processed
The order is passed to our fulfillment and production partner.
- 03
Garment prepared
The piece is prepared and checked against the order details.
- 04
Packaged & shipped
It is packaged and handed to the carrier with tracking.
- 05
Delivered
You receive the finished product, ready to adjust at home.
Questions
- How do I choose a size?
- Each piece lists a measurement range and how much the snaps, zippers and hems can adjust. Choose the size whose range covers your current measurement, with room to release later.
- Can the garment be adjusted more than once?
- Yes. Snaps, zips and drawcords are designed to be opened and closed repeatedly, so a piece can be reset as the wearer changes.
- How should I care for the garments?
- Close all snaps and zippers, wash cool with like colours and hang to dry. Avoid fabric softener so the knit keeps its stretch recovery.
- Do you offer returns?
- Unworn pieces in original condition can be returned within 30 days of delivery. Email hello@formcastathletics.com with your order number to start a return.
- Where do you ship?
- Orders ship within the US in 2–4 business days with tracking and arrive 3–7 business days later. Shipping is a flat $6.95, free on orders over $75.